Your satisfaction with order is extremely important to us. We are available to answer any questions you might have (size, material, color, design etc.).
Even though we package the item(s) with extra care, accidents do happen. Ceramic items are very fragile and breakable. If you find that your item has been damaged in the post we will either send you a replacement OR refund you the cost of the item.* In order to process the return you must contact us within ten days of delivery and provide your phone number, images of the item in the package, and the package it arrived in. Please note that Canada Post will not insure items sold on this site, as they are considered “fragile” items. We are happy to replace the item free of charge.** For more information please do not hesitate to contact us.
Please note that all items on this site are made by hand. Hand thrown, hand glazed, and hand painted. That means that each piece is special, and unique just for you. There may be slight differences- glaze drips, thickness, aesthetically placed finger marks etc that add that something special to each piece. Each geometric design is handpainted in 18k gold, so all designs are >completely< different. They have the same theme, but each one is inspired in the moment. Although I am very good at making my work all very similar, there are differences. If you would like a photo of an item before purchase, please message me and I would be happy to oblige.
If by any reason, you will not be satisfied with the product after receiving it,*** please send us a message immediately.**** I will ask for photos of the item(s.) Items must be returned in the same condition they were shipped in. You will be responsible for shipping the item(s) back with tracking in the same condition you received it (them) and receive a refund less the shipping fees. Refunds will not be accepted after 10 business days after item is received.
Custom items // orders will not be refunded.
*refunded minus shipping charges.
**If your package arrives damaged, and do not wish for a replacement, our standard return policy applies. Cost of the item will be refunded minus shipping charges.
***items broken during use will not be refunded. Care instructions
**** Refunds or exchanges are only accepted within 10 days of delivery of item(s).